We are glad you want to get in touch. YT Picker is built by a small team that cares about the people who use it, and we treat every message as a chance to make the tool better. Whether you have a quick question, need help running a draw, spotted a bug, or want to talk about working together, this page tells you the best way to reach us and what to expect when you do.
The fastest way to reach the YT Picker team is by email at [email protected]. We read every message that comes in, and we do our best to reply quickly. When you write to us, a real person handles your request rather than an automated system that sends you in circles. That personal approach matters to us, and it is one of the reasons we keep our support simple and direct.
To help us solve your problem as fast as possible, it helps to include a few details in your first message. If something is not working, tell us what you were trying to do, what happened instead, and the link to the YouTube video you were using. A screenshot or a short description of the error goes a long way. The more context you give us up front, the fewer back-and-forth emails it takes to fix the issue, and the sooner you can get back to running your giveaway.
Here are the most common reasons people contact us, so you can see where your question fits.
Support and troubleshooting. If YT Picker is not loading comments, a draw is not running the way you expected, or something looks off, email us at [email protected] with the details. Comment picking depends on public video data, so occasionally an issue comes from the video settings rather than the tool itself. We will help you figure out which it is and get you back on track.
Billing and plans. Questions about your free trials, upgrading to a paid plan, or anything related to payment are always welcome. You can review the current options first at https://ytpicker.com/pricing, and if something is unclear or you need help with an invoice, we are happy to sort it out. Just send us a note, and we will walk you through it.
Feature requests and feedback. A large share of what YT Picker can do today started as a suggestion from someone running a giveaway. If there is a filter, an option, or a workflow that would make your draws easier, we genuinely want to hear it. Tell us what is slowing you down, and it may well end up in a future update. Feedback like this shapes our roadmap more than anything else.
Partnerships and press. If you are a brand, an agency, or a fellow creator interested in working with us, or you are writing about giveaway tools and want information, reach out to the same address and mention what you have in mind. We are open to conversations that help more creators run fair contests.
Reporting misuse. We want YT Picker to be used for honest giveaways. If you believe someone is abusing the tool or using it in a way that breaks our terms, let us know, and we will look into it. Keeping the platform fair benefits everyone who relies on it.
When you email us, you can expect a response as soon as we can get to it. We handle messages in the order they arrive and prioritize anything that is blocking you from completing a draw. If your giveaway has a deadline, mention it in your message and we will do our best to help you meet it. We would rather over-communicate than leave you wondering whether your email reached us.
We also want to be honest about what we can and cannot do. YT Picker works with public YouTube comment data, so there are limits set by YouTube itself that are outside our control. If a video has comments turned off, is set to private, or restricts who can comment, the tool may not be able to import entries from it. When that happens, we will explain what is going on and suggest the best way forward, even if the fix is on the video settings side rather than ours.
Your privacy matters to us during support, too. When you contact us, we only use the information you share to help with your request. We do not sell it, and we do not pass it around. If you would like to know more about how we handle data, our Privacy Policy covers it in full.
We know that support experiences shape how people feel about a product. A tool can be excellent, but if you cannot get help when something goes wrong, the whole thing falls apart. That is why we keep the door open and the reply from a real person. Your giveaway matters to your audience, so it matters to us.
If you are new to YT Picker and have not tried it yet, the best place to start is your 3 free trials at https://ytpicker.com/pricing. Run a real draw, get a feel for how it works, and if any questions come up along the way, you now know exactly where to find us.
So whenever you need us, for anything at all, send a message to [email protected]. We are here, we are listening, and we would love to help you run a giveaway your audience can trust. Thank you for choosing YT Picker.